Privacy Policy

This policy explains what personal information Bristol Airport Transfers collects, why we use it and what rights you have. We follow UK GDPR and the Data Protection Act 2018.

Who we are

Bristol Airport Transfers is a private hire and airport transfer service based in Bristol, UK. We are the data controller for information collected through bristolairporttransferuk.com. You can contact us at contact@bristolairporttransferuk.com or through our contact page.

What we collect

• Your name, email address and phone number
• Journey details such as pickup and drop-off addresses, date, time, flight number, passenger numbers and luggage
• Messages you send us through our forms, email or phone
• Basic technical data such as IP address, browser type and pages visited, collected through cookies
• Payment confirmation details. Where you pay online, a payment provider handles your payment and we do not store your full card details

How we use your information

• To confirm and carry out your booking
• To track your flight so your driver arrives at the right time
• To contact you about your journey, changes or cancellations
• To answer enquiries and handle complaints
• To keep records we are legally required to keep
• To keep our website secure and working properly

Our legal reasons for using it

We use your information to carry out a contract with you, to meet legal obligations, for our legitimate interests in running and securing our service, and, where needed, with your consent.

Who we share it with

We share only what is needed. This includes the driver assigned to your journey and service providers who help us run our website, email, bookings and payments. We may also share information with the authorities where the law requires it. We do not sell your personal information.

How long we keep it

We keep your information only for as long as we need it for the purposes above, including legal, tax and accounting requirements. After that we delete it or make it anonymous.

Cookies

Our website uses cookies to make pages load quickly, keep the site working and show embedded content such as customer reviews. You can block or delete cookies in your browser settings. Some parts of the site may not work properly if you do.

Your rights

You can ask us to access, correct or delete your information, restrict or object to how we use it, or send it to you in a portable format. Email us or use our contact page and we will reply within one month. If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk.

Security

We take reasonable steps to protect your information from loss, misuse and unauthorised access. No online system is completely secure, so please take care when sending personal details.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page with the date shown above.