Terms & Conditions

These terms apply to every booking made with Bristol Airport Transfers, whether by our website, phone or email. By making a booking you agree to them.

1. Bookings

Please give accurate journey details, including addresses, date, time, passenger numbers, luggage and your flight number for airport pickups. Your booking is confirmed once we send you a confirmation message.

2. Prices and payment

We quote a fixed price at the time of booking based on your journey details. Traffic and reasonable waiting time do not change it. If you add stops, change addresses or add passengers, the price may change and we will tell you before the journey. Unusually long waiting time may be charged, and we will let you know first. Payment is taken in the way shown at booking.

3. Changes and cancellations

You can cancel for free up to 1 hour before your pickup time. Cancellations made later than this, and no-shows, may be charged. To change or cancel a booking, please use our contact page or email contact@bristolairporttransferuk.com, and call us if your journey is within the next 24 hours.

4. Pickups and waiting time

Your driver will be at the pickup point at the agreed time. For airport pickups we monitor your flight and adjust to your actual landing time. We allow a reasonable waiting time, and if we cannot find you we will try to contact you using the details you gave us.

5. Passengers, luggage and children

Please tell us at booking how many passengers and bags you have, and if you need child seats or have any special requirements, so we can send the right vehicle. For safety, we may refuse a journey if the vehicle would be overloaded or a legally required child seat is not available.

6. Passenger behaviour

Please wear your seat belt, do not smoke or vape in our vehicles and treat the driver and vehicle with respect. We may charge a cleaning or repair fee for mess or damage. We may end a journey if behaviour is unsafe or abusive, and the fare remains payable.

7. Delays outside our control

We do our best to arrive on time, but traffic, accidents, weather and road closures can cause delays. We are not responsible for missed flights or connections caused by events outside our control, so please allow extra time.

8. Our responsibility

Our drivers are licensed and DBS checked, and we provide our service with reasonable care and skill. We are responsible for losses that are a foreseeable result of our failure to do so. We are not responsible for indirect losses such as lost business or missed events. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected.

9. Lost property

If you leave something in one of our vehicles, contact us as soon as possible and we will try to help. Return of items may be at your cost.

10. Complaints

If something went wrong, please tell us as soon as you can through our contact page or by email at contact@bristolairporttransferuk.com, and we will look into it and reply promptly.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.

12. Changes to these terms

We may update these terms from time to time. The terms in place when you make your booking are the ones that apply to it.

See also our Privacy Policy and Disclaimer.